Service

One-to-one professional service to solve any packaging problems you may encounter.

01

If you use the machine you bought from us for a long time and somehow it got damaged. You just need to contact our staff, we will help you find the cause of the problem and provide solution for it.

02

To maintain efficiency over the long term, the machine needs to be maintained regularly, please make sure you perform maintenance every few months.

03

We understand that installing a new machine can be a daunting task. But don’t worry about it, our engineer will be here to help you install your packing machine.

04

If you have never used a packaging machine before, you are welcome to get trained by our well-trained team. They will tell you everything that you need to know to operate these machines by yourself.

Our Services

01

Pre-sale service

  • One-on-one Free Consultation
  • Professional quotation plan
  • Customized machine configuration design
  • Free professional technical engineers will plan the venue on site and design the best process flow and plan
  • You can conduct a site visit to the machine manufacturing factory
Pre-sale service
02

In-sale service

  • Regularly update the machine production status
  • Progress Tracking
  • Provide Machine Debugging Video
Pre-sale service
03

After service

  • 1-year warranty
  • 7*24 Hours Online Support
  • Engineer dispatch, lifetime maintenance, if your equipment failure, we will assign engineers to repair it on site.
  • Online guidance, we provide online services, as long as your equipment failure, our engineers will conduct one-to-one troubleshooting as soon as possible
  • Feedback survey, requiring engineers to bring questionnaires to fill in the satisfaction with engineers and the use of equipment.
Pre-sale service
04

Senior Engineers

  • We have an experienced team of mechanical engineers and technicians who can provide remote or on-site technical support to you.
Pre-sale service